Letter (Email) of Complaint and Answer

Instructions:

Write two letters (or emails): 1. The first letter or email (your choice) is a complaint from a customer explaining that the product that he purchased is not working and when he tried to contact the customer services via telephone, he waited for an hour, but no representative was available to talk to him. 2. The Second letter or email should be from a customer services officer as an answer, apologizing for what has happened and offering at a couple of solutions.